Your trusted operational assurance partner, empowering your business to flourish in South Africa.
HX™ Services
We partner with global organisations to land, scale and excel in South Africa through human-centred, performance-driven offshoring. With decades of lived industry experience, we build operations where people thrive, culture strengthens and business growth becomes sustainable.
Offshoring
HX™ GEM enables global organisations to employ and scale talent in South Africa with confidence, compliance and care. More than an Employer of Record, we create a seamless, human-centred employment experience that supports operational excellence and workforce wellbeing from day one.
HX™ GEM (our EOR solution)
We develop leaders who elevate people, strengthen company culture and drive sustainable performance. Our approach blends emotional intelligence, strategic capability and values-led behaviour to equip leaders at every level to navigate complexity, inspire teams and lead with clarity, courage and heart.
Leadership Development
We design and co-create the people, space and communication experience of your brand, translating global identity into the South African context and building environments, practices and messages that inspire belonging, pride, performance and cultural connection.
Brand Experience
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Offshoring
At HX™, we partner with global organisations to land, scale and excel in South Africa through a human-centred, performance-driven offshoring solutions. We believe the strongest offshore operations are built on capable people, connected culture and operational discipline, supported by leadership integrity and purpose.
Our team brings close to fifty years of combined experience across global business services and adjacent industries, guided by founders who helped pioneer
South Africa’s modern GBS landscape and establish its early offshore success. This foundation of lived industry experience, delivery depth and values-led leadership informs how we enable long-term capability and sustainable growth today.
We do more than set up offshore operations. We co-create ecosystems where people thrive, cultures strengthen and performance endures, ensuring your business succeeds with clarity, confidence and care.
How We Support Your Offshore Journey
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Human-centred offshore growth built on lived experience, operational excellence and purposeful leadership.
Performance Excellence and Sustainable Scale
We remain a strategic partner long after launch, supporting continuous improvement, talent growth and operational resilience. Our focus is on embedded capability, agility, and competitive advantage that lasts.
Leadership and Operational Enablement
We strengthen the human and operational systems that underpin long-term success. Our approach builds leadership capability, aligns culture and optimises workforce performance to accelerate value and cohesion.
Offshore Establishment and Execution
We turn strategy into reality. Whether building a captive operation or utilising HX™ GEM (our Global Employment Management and Employer of Record solution), we support compliant, flexible and efficient operational establishment and scale.
Offshore Strategy Development
We co create an offshore strategy aligned to your business objectives and South Africa’s operating environment, ensuring a seamless, scalable and sustainable market entry model.
HX™ GEM
Global Employment Management (EOR)
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HX™ GEM is our Global Employment Management solution, designed to enable international organisations to establish, employ, and scale talent in South Africa with confidence, compliance, and care. More than an Employer of Record, GEM is a human-centred employment gateway built to support seamless operational entry, talent integration, and cultural alignment.
We combine robust employment frameworks, deep local expertise, and relationship-led workforce support to create a smooth, compliant, and low-risk pathway to operating and growing in South Africa. With HX™ GEM, organisations can focus on building capability, advancing performance, and strengthening culture, while we take care of the full employment lifecycle.
Flexible, compliant workforce deployment for confident global expansion.
Why HX™ GEM?
- Fast, compliant entry into the South African market
- Flexible workforce deployment without legal entity setup
- End-to-end HR support rooted in local regulation and global standards
- Human-centred employee engagement, wellbeing, and development
- Scalable employment architecture that grows with your operation
GEM exists not only to manage employment risk, but to create a foundation where people feel supported, connected, and able to perform at their best from day one.
What We Deliver
People Support & Experience
Our human-first approach ensures employees feel valued, seen, and supported. We provide ongoing engagement, HR guidance, wellness support and access to development pathways that deepen capability and loyalty.
Operational Integration
We ensure your workforce is set up for success, with onboarding frameworks, performance support and cultural alignment practices that accelerate time to productivity and strengthen organisational connection.
Employment & Compliance
We employ your talent on your behalf, providing compliant workforce hosting aligned to South African labour law and global governance standards. We manage contracts, payroll, benefits, HR administration and statutory obligations, ensuring security and peace of mind.
The HX™ GEM Advantage
- Bridges global strategy and local execution
- Enables compliant, efficient talent deployment
- Protects your brand, culture, and people experience
- Creates a seamless employer-employee relationship flow
- Supports talent beyond administration, into development and growth
HX™ GEM is built on the belief that employment is more than a contract, it is a connection. We enable workforces to feel part of something meaningful, and organisations to build foundations that last.
Location, Infrastructure and Ecosystem Enablement
We provide guidance on location suitability, infrastructure and connectivity readiness, and introduce you to trusted partners within our ecosystem to support long-term sustainability. Our goal is to ensure your talent and operation are set up in the right environment with the right support network for enduring success.
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Leadership Development
At HX™, we believe leadership is not a title, it is a way of being, thinking and acting. True organisational evolution begins within the leader, and extends into culture, behaviours, teams, and outcomes.
Our leadership philosophy centres on vision, values, and heart, supported by conscious capability, operational competence and the emotional and social intelligence required to lead in complexity.
We cultivate leaders who are confident, self-aware, grounded in purpose, and able to inspire and mobilise others. Leaders who balance strength with empathy, performance with humanity, and strategic agility with character and integrity.
We partner with organisations to support leadership from emerging talent through to executive level, creating learning experiences that combine reflection, insight, behavioural application, and meaningful practice. Our approach bridges inner development and real-world performance, ensuring leaders grow themselves, support their teams and strengthen organisational impact.
Developing leaders who elevate people, strengthen culture and accelerate sustainable performance.
Our Leadership Development offering includes
Team Leader Excellence
Equipping frontline and mid-level leaders with the skills, behaviours and emotional intelligence required to lead people, navigate complexity and drive performance with heart and accountability.
Senior Leader & Executive Development
Supporting leaders to refine strengths, build executive presence, elevate strategic impact and lead through change with clarity, authenticity, and relational intelligence.
Human Intelligence Programmes
Enhancing emotional, social and leadership intelligence to deepen self-awareness, communication, empathy and values-based decision-making.
Future Leader Journey
Preparing the next generation of leaders by building confidence, capability and human intelligence, ensuring readiness for future responsibility and opportunity.
Individual & Team Coaching
Individual coaching, team coaching, and leadership circles designed to elevate performance, strengthen confidence and embed behavioural shifts over time.
Leader as Coach
Our Leader as Coach journey equips leaders to empower people through deep listening, powerful questioning, reflection and supportive accountability, building capability, confidence, ownership and sustained team performance.
Integrated Behavioural & Personality Insights
Using profiling and reflection to deepen personal understanding and enhance team cohesion, decision-making and interpersonal effectiveness.
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Brand Experience
At HX™, Brand Experience is more than logos, visuals, and guidelines. It is the human, spatial, and communication layer that transforms an offshore operation into a living extension of your global brand, locally fluent in South Africa and deeply meaningful for the people who work within it. From first footprint to sustained scale, we design environments, language, engagement moments, and recognition programmes that inspire pride, belonging, clarity, and performance across every level of your organisation.
We partner from day one, integrating Brand Experience across Offshoring, HX™ GEM, and Leadership Development, ensuring culture, communication, and environment consistently reinforce operational excellence and human potential. This is brand as lived experience, shaping how people connect, collaborate, serve, and grow. When brand becomes culture in action, workplaces become communities of purpose and performance, igniting unity and momentum.
The golden thread that connects people, place and story.
What this service entails
Workplace Brand and Environment
- Environmental design, workplace branding, signage, wayfinding, production and installation.
- Space planning guidance across focus areas, collaboration zones, meeting rooms and restorative breakaway spaces.
- Furniture, lighting, acoustics, and materiality advisory to support comfort, focus and energy.
- Wellness considerations across natural elements and greenery, ergonomics, quiet rooms and inclusive. amenities.
Voice, Localisation, and Internal Communications
- Internal communications architecture, editorial rhythms, and campaign execution.
- Style and tone localisation for people communications and customer facing moments.
- Message mapping for leaders, teams, operations, and clients.
Employee Experience, Recognition and Culture
- Reward and recognition strategy, platform selection, implementation, governance, and launch communications.
- Belonging and motivation frameworks that connect effort to purpose and outcomes.
- Programmes that celebrate excellence, learning, and service. moments that matter.
Engagement, Events and Brand Moments
- Team and leadership engagement events from entry roles to C suite, facilitation and vendor management.
- Integrated event coordination and experience design for internal and external activations.
- Product, client, and experience hubs that showcase propositions and enable immersion.
Local Ecosystem and Calendar Design
- Local engagement calendar aligned to public holidays, cultural moments and client milestones.
- Guidance for customer facing messaging and community engagement.
On the ground Brand Operations
- On the ground brand and marketing support for consistency, compliance, and creative excellence across touchpoints.
- Partner network introductions for production, fabrication, print, signage, photography and film.