Long-standing vision to play an active role in alleviating unemployment levels in South Africa through sustainable job creation.

Qualified as a lawyer in 1986 (BA, LLB)

UK Group Director, Budget Insurance 1992 – 2005. Part of a small team that moved to the UK to set up a burgeoning spin-off of the South African business.

First UK Contact Centre to set up in South Africa in 2003 - Led the company to successfully offshore and service their UK customers from Cape Town.

CEO Full Circle 2007 - Returned to South Africa and founded Full Circle, as a platform to position South Africa as the offshore destination for quality English speaking voice. Full Circle assisted companies such as Amazon, Bloomberg, Carphone Warehouse and many of the large BPOs to transition to South Africa, including Capita Group UK.

MD Capita SA - In 2012, Capita plc acquired Full Circle to offer an offshore alternative to its highly reputable customer base. In the years following acquisition, trusted UK brands such as O2, Marks and Spencer, British Airways, Dixons Carphone and British Gas chose South Africa as their destination of choice.

Recognised in the following ways:
By the Mayor of Cape Town for job creation in 2015
By the Premier of the Western Cape and BPeSA WC in 2019 for his contribution in creating in excess of 30,000 jobs in the GBS sector
Under his leadership the business was awarded the “Global Top Employer” and the “African Service Provider” Awards at the 2018 Global Sourcing Awards.

Represented the industry at President Ramaphosa’s inaugural investment conference in 2018 on the subject of job creation in the sector.

Industry Board Director- Served on the BPeSA WC board until 2016.

2019 – Founder of shadow careers. 2020 – Co-Founder of Human Xperience™ 


Franco Cotumaccio

A deeply purpose-led human whose heart lies in developing and leading organisations and its people to achieve their fullest potential in a manner that creates harmony in value through the entire eco-system.


Managing Director of Capita South Africa in the years 2018 – 2020, having previously occupied the Finance Director position for three years.

Recognised by the industry body, BPeSA, as CEO of the year in 2019 and for creating the most jobs in the sector.

Under his leadership, Capita was the fastest growing GBS company in South Africa for 2018 and 2019. In addition to this, under his tenure, the UK’s most recognised and trusted brands chose Capita South Africa to manage significant portions of their customer base.

Noel was the Financial Controller of VISA’s mobile money acquisition in South Africa, Fundamo.

Headed up the finance function for a NASDAQ listed ERP Company, QAD Inc. in South Africa.

Worked in the HIV/AIDS research industry at the Kwa-Zulu Natal University Nelson R Mandela School of Medicine, where funds under his care were WHO, John Hopkins, PEPFAR and AACTG, amongst others.

Qualified as a CA (SA) in 2003 through Deloitte. Completed secondments for Deloitte in Australia and the United States.

Noel Carbutt

Long standing vision to play an active role in sustainable job creation

“It always seems impossible until it’s done.”
Nelson Mandela


Franco Cotumaccio

Director & Founder

Education and Early Career: Franco holds a BA and LLB. He began his career in management positions at Auto & General in South Africa. In 1992, he moved to the UK and served as Group Director for Budget Insurance until 2005. During this period, he was part of a pioneering team that successfully launched the South African business in the UK.
 
Pioneering Offshore Services: In 2003, Franco led the establishment of one of the very first UK contact centers in South Africa, offshoring services to cater to UK customers from Cape Town. His innovative approach continued in 2007 when he founded Full Circle, positioning South Africa as a premier offshore destination for quality English-speaking voice services. Full Circle played a crucial role in helping major companies like Amazon, Carphone Warehouse, and Capita PLC transition their operations to South Africa.
 
Leadership in BPO Services: After Capita PLC acquired Full Circle in 2012, Franco became the Managing Director of Capita South Africa. Under his leadership, trusted UK brands such as O2, Marks and Spencer, British Airways, Dixons Carphone, and British Gas selected South Africa as their preferred offshore destination.
 
Recognitions and Achievements:

Recognised by the Mayor of Cape Town for job creation in 2015.

Honoured by the Premier of the Western Cape and BPeSA Western Cape in 2019 for his contributions to creating over 30,000 jobs in the BPO/GBS sector.

Under his leadership, the business won the "Global Top Employer" and the "African Service Provider" Awards at the 2018 Global Sourcing Awards.

Represented the BPO/GBS industry at President Cyril Ramaphosa’s Inaugural National Investment Conference in 2018.

Served as an Industry Board Director on the BPeSA Western Cape Board until 2016.
 
Founding Human Xperience and Shadow Careers:
In 2020, Franco co-founded Human Xperience and Shadow Careers. Human Xperience continues his commitment to innovative leadership and human-centric business transformation. Shadow Careers focuses on creating permanent and sustainable jobs for unemployed youth from economically excluded communities.
 
Franco's dedication to transforming the human experience in business and his relentless pursuit of sustainable job creation underscore his remarkable career and lasting impact on the industry.

Franco Cotumaccio CEO and Founder of Human Xperience and Shadow Careers, is an accomplished entrepreneur and visionary leader, renowned for his contributions to the Business Process Outsourcing (BPO) and Global Business Services (GBS) sectors in South Africa. His innovative approach to sustainable job creation has contributed to the establishment of over 30,000 jobs, earning him widespread recognition and respect.

Back to the HX team

Long-standing vision to play an active role in alleviating unemployment levels in South Africa through sustainable job creation.

Qualified as a lawyer in 1986 (BA, LLB)

UK Group Director, Budget Insurance 1992 – 2005. Part of a small team that moved to the UK to set up a burgeoning spin-off of the South African business.

First UK Contact Centre to set up in South Africa in 2003 - Led the company to successfully offshore and service their UK customers from Cape Town.

CEO Full Circle 2007 - Returned to South Africa and founded Full Circle, as a platform to position South Africa as the offshore destination for quality English speaking voice. Full Circle assisted companies such as Amazon, Bloomberg, Carphone Warehouse and many of the large BPOs to transition to South Africa, including Capita Group UK.

MD Capita SA - In 2012, Capita plc acquired Full Circle to offer an offshore alternative to its highly reputable customer base. In the years following acquisition, trusted UK brands such as O2, Marks and Spencer, British Airways, Dixons Carphone and British Gas chose South Africa as their destination of choice.

Recognised in the following ways:
By the Mayor of Cape Town for job creation in 2015
By the Premier of the Western Cape and BPeSA WC in 2019 for his contribution in creating in excess of 30,000 jobs in the GBS sector
Under his leadership the business was awarded the “Global Top Employer” and the “African Service Provider” Awards at the 2018 Global Sourcing Awards.

Represented the industry at President Ramaphosa’s inaugural investment conference in 2018 on the subject of job creation in the sector.

Industry Board Director- Served on the BPeSA WC board until 2016.

2019 – Founder of shadow careers. 2020 – Co-Founder of Human Xperience™ 


Franco Cotumaccio

A deeply purpose-led human whose heart lies in developing and leading organisations and its people to achieve their fullest potential in a manner that creates harmony in value through the entire eco-system.


Managing Director of Capita South Africa in the years 2018 – 2020, having previously occupied the Finance Director position for three years.

Recognised by the industry body, BPeSA, as CEO of the year in 2019 and for creating the most jobs in the sector.

Under his leadership, Capita was the fastest growing GBS company in South Africa for 2018 and 2019. In addition to this, under his tenure, the UK’s most recognised and trusted brands chose Capita South Africa to manage significant portions of their customer base.

Noel was the Financial Controller of VISA’s mobile money acquisition in South Africa, Fundamo.

Headed up the finance function for a NASDAQ listed ERP Company, QAD Inc. in South Africa.

Worked in the HIV/AIDS research industry at the Kwa-Zulu Natal University Nelson R Mandela School of Medicine, where funds under his care were WHO, John Hopkins, PEPFAR and AACTG, amongst others.

Qualified as a CA (SA) in 2003 through Deloitte. Completed secondments for Deloitte in Australia and the United States.

Noel Carbutt

Deeply purpose-led to create harmony in value through the entire eco-system


“Success cannot be measured in wealth, fame or power but by whether you have made a positive difference for others.”
Richard Branson



Noel Carbutt

Director & Founder

Professional Background: Noel qualified as a Chartered Accountant (CA) in 2003 through Deloitte, gaining international experience with secondments in Australia and the United States. His career includes notable leadership roles, such as Managing Director of Capita South Africa from 2018 to 2020, following three years as Finance Director.

Industry Contributions: Noel's impact on the industry has been widely recognised. In 2019, he was named CEO of the Year by BPESA Western Cape and was honoured for creating the most jobs in the BPO/GBS sector at the time. Under his leadership, Capita became the fastest-growing BPO/GBS company in South Africa for 2018 and 2019, managing significant portions of customer bases for some of the UK's most trusted brands.

Financial Expertise: Noel's financial acumen is demonstrated by his role as Financial Controller for VISA's mobile money acquisition in South Africa, Fundamo, and as head of the finance function for QAD Inc., a NASDAQ-listed ERP company in South Africa.

Diverse Experience: His experience spans various industries, including the HIV/AIDS research sector at the Kwa-Zulu Natal University Nelson Mandela School of Medicine, where he managed funds from WHO, John Hopkins, PEPFAR, and AACTG.

Visionary Leadership: With his extensive expertise and visionary approach, Noel co-creates sustainable HX solutions, assisting organisations in excelling in all facets of human experience and operational excellence.

Noel is deeply passionate about developing organizations and their people to achieve their fullest potential, fostering harmony throughout the entire ecosystem. With his profound understanding of delivering operational excellence, Noel excels in translating business strategies into thriving human experiences.

Back to the HX team

Long-standing vision to play an active role in alleviating unemployment levels in South Africa through sustainable job creation.

Qualified as a lawyer in 1986 (BA, LLB)

UK Group Director, Budget Insurance 1992 – 2005. Part of a small team that moved to the UK to set up a burgeoning spin-off of the South African business.

First UK Contact Centre to set up in South Africa in 2003 - Led the company to successfully offshore and service their UK customers from Cape Town.

CEO Full Circle 2007 - Returned to South Africa and founded Full Circle, as a platform to position South Africa as the offshore destination for quality English speaking voice. Full Circle assisted companies such as Amazon, Bloomberg, Carphone Warehouse and many of the large BPOs to transition to South Africa, including Capita Group UK.

MD Capita SA - In 2012, Capita plc acquired Full Circle to offer an offshore alternative to its highly reputable customer base. In the years following acquisition, trusted UK brands such as O2, Marks and Spencer, British Airways, Dixons Carphone and British Gas chose South Africa as their destination of choice.

Recognised in the following ways:
By the Mayor of Cape Town for job creation in 2015
By the Premier of the Western Cape and BPeSA WC in 2019 for his contribution in creating in excess of 30,000 jobs in the GBS sector
Under his leadership the business was awarded the “Global Top Employer” and the “African Service Provider” Awards at the 2018 Global Sourcing Awards.

Represented the industry at President Ramaphosa’s inaugural investment conference in 2018 on the subject of job creation in the sector.

Industry Board Director- Served on the BPeSA WC board until 2016.

2019 – Founder of shadow careers. 2020 – Co-Founder of Human Xperience™ 


Franco Cotumaccio

A deeply purpose-led human whose heart lies in developing and leading organisations and its people to achieve their fullest potential in a manner that creates harmony in value through the entire eco-system.


Managing Director of Capita South Africa in the years 2018 – 2020, having previously occupied the Finance Director position for three years.

Recognised by the industry body, BPeSA, as CEO of the year in 2019 and for creating the most jobs in the sector.

Under his leadership, Capita was the fastest growing GBS company in South Africa for 2018 and 2019. In addition to this, under his tenure, the UK’s most recognised and trusted brands chose Capita South Africa to manage significant portions of their customer base.

Noel was the Financial Controller of VISA’s mobile money acquisition in South Africa, Fundamo.

Headed up the finance function for a NASDAQ listed ERP Company, QAD Inc. in South Africa.

Worked in the HIV/AIDS research industry at the Kwa-Zulu Natal University Nelson R Mandela School of Medicine, where funds under his care were WHO, John Hopkins, PEPFAR and AACTG, amongst others.

Qualified as a CA (SA) in 2003 through Deloitte. Completed secondments for Deloitte in Australia and the United States.

Noel Carbutt

Integrating character and competence to achieve leadership excellence  


“You cannot lead where we ourselves are not willing to go."



Sue Bakker

 Head of Leadership Development

Professional Background: Sue holds a Master's Degree in Human Science from the University of Stellenbosch. Her extensive career includes several key leadership roles:

Director of Student Affairs and Faculty: In this role, Sue developed and implemented programmes to support student growth and academic success.

Founder and MD of Perspectives Coaching and Facilitation: Sue established and led a coaching and facilitation company dedicated to helping individuals and organisations achieve their full potential through tailored coaching programmes.

Director of Executive Education: She led executive education programmes, providing advanced training and development for senior leaders.

Head of a Leadership Institute: Sue was responsible for guiding the institute’s strategic vision, developing curriculum, and overseeing leadership programmes.

Director of a Coaching and Leadership Development Global Organisation: In this global role, Sue spearheaded initiatives to enhance leadership capabilities across various industries and regions.

Visionary Approach: Sue's experience as a business leader and coach gives her a deep appreciation for the challenges and complexities leaders face in managing themselves, their teams, and their organisations. Her commitment to integrating theory and practice, along with character and competence, drives her to achieve integrated excellence through values-based leadership and creative intelligence.

Passion for Development: Sue’s educational background and extensive professional experience fuel her dedication to developing leaders who can navigate complex environments with integrity and innovation. Her approach emphasises the importance of aligning personal values with organisational goals to create sustainable success.

Sue Bakker is a seasoned business leader, coach, and leadership development specialist with over 25 years of experience in fostering potential and enhancing performance. Her passion lies in integrating character and competence as core drivers of excellence through value-based leadership and creative intelligence.

Back to the HX team

Long-standing vision to play an active role in alleviating unemployment levels in South Africa through sustainable job creation.

Qualified as a lawyer in 1986 (BA, LLB)

UK Group Director, Budget Insurance 1992 – 2005. Part of a small team that moved to the UK to set up a burgeoning spin-off of the South African business.

First UK Contact Centre to set up in South Africa in 2003 - Led the company to successfully offshore and service their UK customers from Cape Town.

CEO Full Circle 2007 - Returned to South Africa and founded Full Circle, as a platform to position South Africa as the offshore destination for quality English speaking voice. Full Circle assisted companies such as Amazon, Bloomberg, Carphone Warehouse and many of the large BPOs to transition to South Africa, including Capita Group UK.

MD Capita SA - In 2012, Capita plc acquired Full Circle to offer an offshore alternative to its highly reputable customer base. In the years following acquisition, trusted UK brands such as O2, Marks and Spencer, British Airways, Dixons Carphone and British Gas chose South Africa as their destination of choice.

Recognised in the following ways:
By the Mayor of Cape Town for job creation in 2015
By the Premier of the Western Cape and BPeSA WC in 2019 for his contribution in creating in excess of 30,000 jobs in the GBS sector
Under his leadership the business was awarded the “Global Top Employer” and the “African Service Provider” Awards at the 2018 Global Sourcing Awards.

Represented the industry at President Ramaphosa’s inaugural investment conference in 2018 on the subject of job creation in the sector.

Industry Board Director- Served on the BPeSA WC board until 2016.

2019 – Founder of shadow careers. 2020 – Co-Founder of Human Xperience™ 


Franco Cotumaccio

A deeply purpose-led human whose heart lies in developing and leading organisations and its people to achieve their fullest potential in a manner that creates harmony in value through the entire eco-system.


Managing Director of Capita South Africa in the years 2018 – 2020, having previously occupied the Finance Director position for three years.

Recognised by the industry body, BPeSA, as CEO of the year in 2019 and for creating the most jobs in the sector.

Under his leadership, Capita was the fastest growing GBS company in South Africa for 2018 and 2019. In addition to this, under his tenure, the UK’s most recognised and trusted brands chose Capita South Africa to manage significant portions of their customer base.

Noel was the Financial Controller of VISA’s mobile money acquisition in South Africa, Fundamo.

Headed up the finance function for a NASDAQ listed ERP Company, QAD Inc. in South Africa.

Worked in the HIV/AIDS research industry at the Kwa-Zulu Natal University Nelson R Mandela School of Medicine, where funds under his care were WHO, John Hopkins, PEPFAR and AACTG, amongst others.

Qualified as a CA (SA) in 2003 through Deloitte. Completed secondments for Deloitte in Australia and the United States.

Noel Carbutt

Creating people-inspired strategies for engagement and brand connection


"You need a mind open to possibility, conditioned to love the creative spirit we all have inside ourselves."
Yanni




Pieter Dippenaar

Head of Brand & Marketing

Professional Background: Pieter's extensive career includes supporting global brands across telecommunications, retail, travel and leisure, utilities, property sectors, and business process outsourcing. His expertise encompasses integrated brand management, strategic communications, employee experience solutions, and key strategic event management.

Key Roles and Achievements:

Integrated Brand Management: Pieter excels in managing and harmonizing brand identities across various platforms and touchpoints, ensuring consistency and enhancing brand perception.

Strategic Communications: He has a knack for translating key messages into impactful narratives that resonate with both internal and external audiences.

Employee Experience Solutions: Pieter designs and implements innovative employee engagement strategies and reward programmes that maximise retention and achieve high net promoter scores (NPS) on a global scale.

Key Strategic Event Management:  He effectively designs, plans and manages events that align with organisational goals, enhancing the overall employee experience and employer branding.

Visionary Approach: Pieter leverages his ability to create meaningful connections between brands and their audiences. His strategies enable organisations to gain actionable insights for continuous improvement, thereby enhancing both employee and customer experiences.

Skills: Integrated Brand Management, Strategic Communications, Employee Experience Solutions, Key Strategic Event Management, Employee Engagement Strategies, Retention and Reward Programmes, Brand Perception and NPS Improvement.









Pieter is a brand communications specialist with experience across multiple industries. He has a heart for creating people-inspired strategies that positively impacts brand connection and employee engagement.

Back to the HX team

Long-standing vision to play an active role in alleviating unemployment levels in South Africa through sustainable job creation.

Qualified as a lawyer in 1986 (BA, LLB)

UK Group Director, Budget Insurance 1992 – 2005. Part of a small team that moved to the UK to set up a burgeoning spin-off of the South African business.

First UK Contact Centre to set up in South Africa in 2003 - Led the company to successfully offshore and service their UK customers from Cape Town.

CEO Full Circle 2007 - Returned to South Africa and founded Full Circle, as a platform to position South Africa as the offshore destination for quality English speaking voice. Full Circle assisted companies such as Amazon, Bloomberg, Carphone Warehouse and many of the large BPOs to transition to South Africa, including Capita Group UK.

MD Capita SA - In 2012, Capita plc acquired Full Circle to offer an offshore alternative to its highly reputable customer base. In the years following acquisition, trusted UK brands such as O2, Marks and Spencer, British Airways, Dixons Carphone and British Gas chose South Africa as their destination of choice.

Recognised in the following ways:
By the Mayor of Cape Town for job creation in 2015
By the Premier of the Western Cape and BPeSA WC in 2019 for his contribution in creating in excess of 30,000 jobs in the GBS sector
Under his leadership the business was awarded the “Global Top Employer” and the “African Service Provider” Awards at the 2018 Global Sourcing Awards.

Represented the industry at President Ramaphosa’s inaugural investment conference in 2018 on the subject of job creation in the sector.

Industry Board Director- Served on the BPeSA WC board until 2016.

2019 – Founder of shadow careers. 2020 – Co-Founder of Human Xperience™ 


Franco Cotumaccio

A deeply purpose-led human whose heart lies in developing and leading organisations and its people to achieve their fullest potential in a manner that creates harmony in value through the entire eco-system.


Managing Director of Capita South Africa in the years 2018 – 2020, having previously occupied the Finance Director position for three years.

Recognised by the industry body, BPeSA, as CEO of the year in 2019 and for creating the most jobs in the sector.

Under his leadership, Capita was the fastest growing GBS company in South Africa for 2018 and 2019. In addition to this, under his tenure, the UK’s most recognised and trusted brands chose Capita South Africa to manage significant portions of their customer base.

Noel was the Financial Controller of VISA’s mobile money acquisition in South Africa, Fundamo.

Headed up the finance function for a NASDAQ listed ERP Company, QAD Inc. in South Africa.

Worked in the HIV/AIDS research industry at the Kwa-Zulu Natal University Nelson R Mandela School of Medicine, where funds under his care were WHO, John Hopkins, PEPFAR and AACTG, amongst others.

Qualified as a CA (SA) in 2003 through Deloitte. Completed secondments for Deloitte in Australia and the United States.

Noel Carbutt

Fostering synergy for organisational success









"Attitude is the little thing that makes a big difference."
Winston Churchill




Kyle Goaté

Head of Client Success

Professional Background: Kyle’s vision for success is rooted in fostering synergy within organisations. By leveraging his expertise in operational optimisation, he assists businesses in realising their strategic goals. His ability to source the right candidates and match them to company culture results in high-performing teams.

Key Roles and Contributions:

Global Head of Talent Acquisition: Kyle led global talent acquisition efforts, ensuring the alignment of recruitment strategies with organisational goals.

Head of Resourcing: In this role, he was responsible for developing and implementing resourcing strategies to attract top talent.

Operations Manager & Strategic Business Development Executive: Kyle optimised performance within operations and support functions, transforming strategic plans into tangible, human-centric experiences.

Divisional Manager for Key Accounts: He managed key accounts, fostering strong relationships and ensuring the delivery of exceptional service.

Visionary Approach: Kyle believes that creating a flourishing human experience requires innovation, adaptability, and continuous improvement. These elements are crucial to maintaining a competitive edge in today’s dynamic business environment.

Skills: Talent Acquisition, Organisational Development, Operational Optimisation, Strategic Planning, Performance Management, Innovation and Continuous Improvement.

Industry Impact: Kyle’s work in talent acquisition and organisational development has enabled organisations to build cohesive, high-performing teams. His strategic approach to aligning people and processes with business objectives has driven significant improvements in organisational performance.

Kyle Goaté is a seasoned professional in the talent acquisition and organisational development fields, with over 16 years of experience. His comprehensive understanding of the pivotal role people play in achieving organisational success has been the cornerstone of his career.

Back to the HX team

Championing leadership, values, and sustainable business practices


“The path to self-mastery is a never-ending journey, yet it yields the greatest rewards.”
Kodo Sawaki




Khemal Harris

Head of Operational Sustainability

Khemal Harris has 20 years of expertise in sustainably scaling operations and driving customer experience transformation. His work ensures seamless transitions for global brands looking to offshore to South Africa, opening up numerous value-add opportunities.

Back to the HX team

Professional Background: Khemal holds an Honours Degree in Management Practice from the UCT Graduate School of Business. His extensive experience spans contact centre operations and leadership in the BPO and Global Business Services industry.

Key Roles and Contributions:

Transition and Launch Specialist: Khemal has transitioned and launched six international customer service operations in South Africa, growing some to 10X their initial headcount.

Setup and Growth: He played a crucial role in the setup and growth of Teleperformance and Amazon contact centres in Cape Town, South Africa.

Awards and Recognition: Honoured with the Winner – Top Offshore Campaign 2022 and Runner Up – Operations Manager of the Year 2022 by the Western Cape BPO & GBS industry body, CapeBPO. These prestigious awards were selected and awarded across all leading BPOs and representatives within the industry.

Visionary Approach: Operational sustainability is essential for an organisation’s long-term viability and resilience. By focusing on operational sustainability, Khemal identifies and implements strategies that optimize efficiency, leading to cost savings, improved performance, and enhanced reputation. He promotes a culture of continuous improvement, equipping leaders with the knowledge and skills to integrate sustainability into their decision-making processes.

Skills: Operational Sustainability, Customer Experience Transformation, Strategic Planning,  Efficiency Optimisation, Continuous Improvement.

Industry Impact: Khemal's efforts in operational sustainability have not only ensured seamless transitions for global brands but also fostered a culture of collaboration and innovation. By creating opportunities for leaders to collaborate with external sustainability experts and participate in industry conferences and forums, he enhances their understanding and ability to champion sustainable initiatives.
 

Long-standing vision to play an active role in alleviating unemployment levels in South Africa through sustainable job creation.

Qualified as a lawyer in 1986 (BA, LLB)

UK Group Director, Budget Insurance 1992 – 2005. Part of a small team that moved to the UK to set up a burgeoning spin-off of the South African business.

First UK Contact Centre to set up in South Africa in 2003 - Led the company to successfully offshore and service their UK customers from Cape Town.

CEO Full Circle 2007 - Returned to South Africa and founded Full Circle, as a platform to position South Africa as the offshore destination for quality English speaking voice. Full Circle assisted companies such as Amazon, Bloomberg, Carphone Warehouse and many of the large BPOs to transition to South Africa, including Capita Group UK.

MD Capita SA - In 2012, Capita plc acquired Full Circle to offer an offshore alternative to its highly reputable customer base. In the years following acquisition, trusted UK brands such as O2, Marks and Spencer, British Airways, Dixons Carphone and British Gas chose South Africa as their destination of choice.

Recognised in the following ways:
By the Mayor of Cape Town for job creation in 2015
By the Premier of the Western Cape and BPeSA WC in 2019 for his contribution in creating in excess of 30,000 jobs in the GBS sector
Under his leadership the business was awarded the “Global Top Employer” and the “African Service Provider” Awards at the 2018 Global Sourcing Awards.

Represented the industry at President Ramaphosa’s inaugural investment conference in 2018 on the subject of job creation in the sector.

Industry Board Director- Served on the BPeSA WC board until 2016.

2019 – Founder of shadow careers. 2020 – Co-Founder of Human Xperience™ 


Franco Cotumaccio

A deeply purpose-led human whose heart lies in developing and leading organisations and its people to achieve their fullest potential in a manner that creates harmony in value through the entire eco-system.


Managing Director of Capita South Africa in the years 2018 – 2020, having previously occupied the Finance Director position for three years.

Recognised by the industry body, BPeSA, as CEO of the year in 2019 and for creating the most jobs in the sector.

Under his leadership, Capita was the fastest growing GBS company in South Africa for 2018 and 2019. In addition to this, under his tenure, the UK’s most recognised and trusted brands chose Capita South Africa to manage significant portions of their customer base.

Noel was the Financial Controller of VISA’s mobile money acquisition in South Africa, Fundamo.

Headed up the finance function for a NASDAQ listed ERP Company, QAD Inc. in South Africa.

Worked in the HIV/AIDS research industry at the Kwa-Zulu Natal University Nelson R Mandela School of Medicine, where funds under his care were WHO, John Hopkins, PEPFAR and AACTG, amongst others.

Qualified as a CA (SA) in 2003 through Deloitte. Completed secondments for Deloitte in Australia and the United States.

Noel Carbutt