Your trusted operational assurance partner, empowering your business to flourish in South Africa.
HX™ Team
Pieter Dippenaar
Director
Brand & Communications
Sue Bakker
Managing Director
Kyle Goaté
Director
Global Client Success & Delivery
Khemal Harris
Director
Global Client Partnerships
Human Xperience (HX™) stands on the foundation laid by its founders, Franco Cotumaccio and Noel Carbutt, whose pioneering leadership helped shape South Africa’s global services sector. Their belief that business can be both high-performing and deeply human has guided our journey from inception to evolution. Today, we build on that vision by partnering with organisations to land confidently, scale sustainably and lead with purpose, ensuring people, culture and capability rise together delivering sustainable growth and human impact.
Long-standing vision to play an active role in alleviating unemployment levels in South Africa through sustainable job creation.
Qualified as a lawyer in 1986 (BA, LLB)
UK Group Director, Budget Insurance 1992 – 2005. Part of a small team that moved to the UK to set up a burgeoning spin-off of the South African business.
First UK Contact Centre to set up in South Africa in 2003 - Led the company to successfully offshore and service their UK customers from Cape Town.
CEO Full Circle 2007 - Returned to South Africa and founded Full Circle, as a platform to position South Africa as the offshore destination for quality English speaking voice. Full Circle assisted companies such as Amazon, Bloomberg, Carphone Warehouse and many of the large BPOs to transition to South Africa, including Capita Group UK.
MD Capita SA - In 2012, Capita plc acquired Full Circle to offer an offshore alternative to its highly reputable customer base. In the years following acquisition, trusted UK brands such as O2, Marks and Spencer, British Airways, Dixons Carphone and British Gas chose South Africa as their destination of choice.
Recognised in the following ways:
By the Mayor of Cape Town for job creation in 2015
By the Premier of the Western Cape and BPeSA WC in 2019 for his contribution in creating in excess of 30,000 jobs in the GBS sector
Under his leadership the business was awarded the “Global Top Employer” and the “African Service Provider” Awards at the 2018 Global Sourcing Awards.
Represented the industry at President Ramaphosa’s inaugural investment conference in 2018 on the subject of job creation in the sector.
Industry Board Director- Served on the BPeSA WC board until 2016.
2019 – Founder of shadow careers. 2020 – Co-Founder of Human Xperience™
Franco Cotumaccio
A deeply purpose-led human whose heart lies in developing and leading organisations and its people to achieve their fullest potential in a manner that creates harmony in value through the entire eco-system.
Managing Director of Capita South Africa in the years 2018 – 2020, having previously occupied the Finance Director position for three years.
Recognised by the industry body, BPeSA, as CEO of the year in 2019 and for creating the most jobs in the sector.
Under his leadership, Capita was the fastest growing GBS company in South Africa for 2018 and 2019. In addition to this, under his tenure, the UK’s most recognised and trusted brands chose Capita South Africa to manage significant portions of their customer base.
Noel was the Financial Controller of VISA’s mobile money acquisition in South Africa, Fundamo.
Headed up the finance function for a NASDAQ listed ERP Company, QAD Inc. in South Africa.
Worked in the HIV/AIDS research industry at the Kwa-Zulu Natal University Nelson R Mandela School of Medicine, where funds under his care were WHO, John Hopkins, PEPFAR and AACTG, amongst others.
Qualified as a CA (SA) in 2003 through Deloitte. Completed secondments for Deloitte in Australia and the United States.
Noel Carbutt
Integrating character and competence to achieve leadership excellence
“You cannot lead where we ourselves are not willing to go."
Sue Bakker
Managing Director
Sue holds a Master’s Degree in Human Science from the University of Stellenbosch and brings extensive experience in executive education, leadership development and organisational transformation. Her career spans senior academic, coaching and executive leadership roles, giving her deep insight into how leaders learn, evolve and mobilise organisations toward purpose and performance. As Managing Director at HX™, Sue leads business strategy, partnerships, and the Leadership Development portfolio, ensuring leaders and organisations are equipped to scale with clarity, competence and humanity.
Key Roles and Contributions
Director of Student Affairs and Faculty
Designed and implemented programmes that supported personal and academic development, fostering environments where individuals could flourish and achieve meaningful growth.
Founder and MD, Perspectives Coaching and Facilitation
Established and led a coaching and facilitation business focused on empowering individuals and organisations through tailored leadership and development journeys.
Director of Executive Education
Led executive education programmes, shaping advanced learning experiences for senior leaders and enabling strategic capability development across diverse sectors.
Head of a Leadership Institute
Guided strategic vision, curriculum development, and programme delivery, strengthening leadership pipelines and institutional capability.
Director, Global Coaching and Leadership Development Organisation
Drove global initiatives to elevate leadership capability and strengthen organisational culture across industries and regions.
Visionary Approach
Sue’s leadership philosophy integrates theory and practice, character and competence, strategic clarity and human empathy. She understands the complexities leaders face in navigating transformation, culture, and performance, and champions values-based leadership as a catalyst for sustainable, purpose-led organisational success. Her approach centres on enabling leaders to think deeply, act intentionally, and create meaning and momentum for their teams.
Skills: Leadership Development, Business Strategy, Executive Coaching, Organisational Transformation, Programme Design and Facilitation, Partner and Stakeholder Engagement, Culture Building, Behavioural Change, Emotional and Human Intelligence.
Sue Bakker is a seasoned business leader, coach, and leadership development specialist with over 27 years of experience in fostering potential and enhancing performance. Her passion lies in integrating character and competence as core drivers of excellence through value-based leadership and creative intelligence.
Back to the HX team
Long-standing vision to play an active role in alleviating unemployment levels in South Africa through sustainable job creation.
Qualified as a lawyer in 1986 (BA, LLB)
UK Group Director, Budget Insurance 1992 – 2005. Part of a small team that moved to the UK to set up a burgeoning spin-off of the South African business.
First UK Contact Centre to set up in South Africa in 2003 - Led the company to successfully offshore and service their UK customers from Cape Town.
CEO Full Circle 2007 - Returned to South Africa and founded Full Circle, as a platform to position South Africa as the offshore destination for quality English speaking voice. Full Circle assisted companies such as Amazon, Bloomberg, Carphone Warehouse and many of the large BPOs to transition to South Africa, including Capita Group UK.
MD Capita SA - In 2012, Capita plc acquired Full Circle to offer an offshore alternative to its highly reputable customer base. In the years following acquisition, trusted UK brands such as O2, Marks and Spencer, British Airways, Dixons Carphone and British Gas chose South Africa as their destination of choice.
Recognised in the following ways:
By the Mayor of Cape Town for job creation in 2015
By the Premier of the Western Cape and BPeSA WC in 2019 for his contribution in creating in excess of 30,000 jobs in the GBS sector
Under his leadership the business was awarded the “Global Top Employer” and the “African Service Provider” Awards at the 2018 Global Sourcing Awards.
Represented the industry at President Ramaphosa’s inaugural investment conference in 2018 on the subject of job creation in the sector.
Industry Board Director- Served on the BPeSA WC board until 2016.
2019 – Founder of shadow careers. 2020 – Co-Founder of Human Xperience™
Franco Cotumaccio
A deeply purpose-led human whose heart lies in developing and leading organisations and its people to achieve their fullest potential in a manner that creates harmony in value through the entire eco-system.
Managing Director of Capita South Africa in the years 2018 – 2020, having previously occupied the Finance Director position for three years.
Recognised by the industry body, BPeSA, as CEO of the year in 2019 and for creating the most jobs in the sector.
Under his leadership, Capita was the fastest growing GBS company in South Africa for 2018 and 2019. In addition to this, under his tenure, the UK’s most recognised and trusted brands chose Capita South Africa to manage significant portions of their customer base.
Noel was the Financial Controller of VISA’s mobile money acquisition in South Africa, Fundamo.
Headed up the finance function for a NASDAQ listed ERP Company, QAD Inc. in South Africa.
Worked in the HIV/AIDS research industry at the Kwa-Zulu Natal University Nelson R Mandela School of Medicine, where funds under his care were WHO, John Hopkins, PEPFAR and AACTG, amongst others.
Qualified as a CA (SA) in 2003 through Deloitte. Completed secondments for Deloitte in Australia and the United States.
Noel Carbutt
Championing leadership, values, and sustainable business practices
“The path to self-mastery is a never-ending journey, yet it yields the greatest rewards.”
Kodo Sawaki
Khemal Harris
Director of Global Client Partnerships
Khemal Harris has 22 years of expertise in sustainably scaling operations and driving customer experience transformation. His work ensures seamless transitions for global brands looking to offshore to South Africa, opening up numerous value-add opportunities.
Back to the HX team
Key Roles and Contributions
Transition and Launch Specialist
Successfully transitioned and launched six international customer service operations in South Africa, growing some to ten times their initial headcount by creating scalable, sustainable delivery foundations.
Setup and Growth Leadership
Played a pivotal role in the establishment and expansion of Teleperformance and Amazon contact centres in Cape Town, contributing to the design of operational models, leadership development, and culture alignment.
Industry Awards and Recognition
Winner, Top Offshore Campaign 2022 and Runner Up, Operations Manager of the Year 2022 awarded by the Western Cape BPO and GBS industry body, CapeBPO, recognising delivery impact across leading global service providers.
Visionary Approach
Khemal champions operational sustainability as a driver of long-term organisational performance. He identifies and embeds strategies that optimise efficiency, strengthen delivery, and enhance customer experience, while cultivating a culture of continuous improvement and leadership capability. His approach empowers leaders to integrate sustainable thinking into everyday decisions and scale operations responsibly and confidently.
Skills: Offshore Transition and Scale, Operational Sustainability, Customer Experience Transformation, Efficiency Optimisation, Strategic Planning, Continuous Improvement, Leadership Development, Change Enablement.
Industry Impact
Through his work in leading offshore transitions and operational scale, Khemal has enabled global brands to build resilient South African operations grounded in efficiency, capability, and culture. His commitment to sustainable performance and collaborative leadership has helped shape strong delivery environments and equipped future industry leaders with the mindset and tools needed to excel in a dynamic global services ecosystem.
Fostering synergy for organisational success
"Attitude is the little thing that makes a big difference."
Winston Churchill
Kyle Goaté
Director of Global Client Success & Delivery
With more than 20 years of experience in global talent, operations and client delivery, Kyle brings deep expertise in building, scaling and sustaining high-performing offshore operations. His career has been centred on enabling organisations to land, grow and optimise teams in South Africa, ensuring operational resilience, leadership strength and exceptional delivery outcomes. Kyle’s approach integrates talent strategy, performance excellence and human experience to create offshore environments where people thrive and clients receive value from day one.
Key Roles and Contributions
Global Head of Talent Acquisition
Led global talent acquisition strategies, aligning capability needs, cultural fit, and workforce planning to support large-scale offshore growth and operational success.
Head of Resourcing
Built and executed resourcing strategies to attract and select high-calibre talent, ensuring readiness, scalability, and cultural cohesion within fast-growing delivery environments.
Operations Manager and Strategic Business Development Executive
Optimised operational performance and supported business expansion by translating strategy into measurable outcomes, embedding people-centred practices across delivery functions.
Divisional Manager for Key Accounts
Managed strategic client portfolios, strengthening relationships, ensuring delivery excellence, and driving service outcomes aligned to client objectives and offshore performance metrics.
Visionary Approach
Kyle believes successful offshore growth is achieved through the intersection of people, performance, and purpose. His philosophy prioritises adaptability, capability development, and continuous improvement, ensuring organisations build sustainable delivery engines powered by capable leaders and empowered teams.
Skills: Client Success and Delivery Leadership, Talent Acquisition and Workforce Strategy, Operational Optimisation, Organisational Development, Performance Management, Strategic Planning, Leadership Enablement, Innovation and Continuous Improvement.
Industry Impact
Through his leadership in talent acquisition, resourcing and client delivery, Kyle has played a pivotal role in helping organisations build resilient, high-performing offshore teams. His strategic, human-centred approach aligns people, capability, and process excellence, supporting long-term client success and sustainable operational growth in South Africa’s global services sector.
Kyle Goaté is a seasoned professional in the talent acquisition and organisational development fields, with over 16 years of experience. His comprehensive understanding of the pivotal role people play in achieving organisational success has been the cornerstone of his career.
Back to the HX team
Creating people-inspired strategies for engagement and brand connection
"You need a mind open to possibility, conditioned to love the creative spirit we all have inside ourselves."
Yanni
Pieter Dippenaar
Director of Brand & Communications
Pieter has more than 15 years of experience across brand design, development, management, and positioning, supporting global brands in telecommunications, retail, travel and leisure, utilities, property, and business process outsourcing. His work focuses on Brand Experience, integrating people, space, and communication to translate global identity into locally resonant experiences that build pride, belonging, and performance.
Key Roles and Achievements
Integrated Brand Management
Designs and harmonises brand systems across every touchpoint, from visual identity and workplace branding to service moments, ensuring consistency, clarity, and measurable brand lift.
Strategic Communications
Transforms value propositions and leadership messages into clear, human centred narratives for internal and external audiences, aligning purpose, culture, and performance.
Employee Experience Solutions
Builds engagement architectures that include onboarding, recognition, and reward programmes, improving retention, connection, and net promoter outcomes at scale.
Brand in Space and Environment
Advises on workplace brand translation, signage and wayfinding, environmental storytelling, and wellness centred spaces, creating environments that enable focus, collaboration, and culture.
Key Strategic Event Management
Designs, plans, and delivers leadership, team, and client events that activate brand meaning, strengthen culture, and support organisational goals.
Visionary Approach
Pieter creates meaningful connections between brands and their audiences by uniting strategy, design and operational reality. His Brand Experience approach equips organisations with actionable insights, enabling continuous improvement across leadership communication, culture building and customer experience.
Skills: Brand Experience Design, Brand Strategy and Positioning, Integrated Brand Management, Strategic Communications, Internal Communications, Employee Experience Architecture, Recognition and Reward Programmes, Workplace Branding and Environmental Design, Engagement and Retention, Event Strategy and Delivery, Culture Building, Customer and Employee NPS Improvement.
Pieter is a brand communications specialist with experience across multiple industries. He has a heart for creating people-inspired strategies that positively impacts brand connection and employee engagement.
Back to the HX team
Long-standing vision to play an active role in alleviating unemployment levels in South Africa through sustainable job creation.
Qualified as a lawyer in 1986 (BA, LLB)
UK Group Director, Budget Insurance 1992 – 2005. Part of a small team that moved to the UK to set up a burgeoning spin-off of the South African business.
First UK Contact Centre to set up in South Africa in 2003 - Led the company to successfully offshore and service their UK customers from Cape Town.
CEO Full Circle 2007 - Returned to South Africa and founded Full Circle, as a platform to position South Africa as the offshore destination for quality English speaking voice. Full Circle assisted companies such as Amazon, Bloomberg, Carphone Warehouse and many of the large BPOs to transition to South Africa, including Capita Group UK.
MD Capita SA - In 2012, Capita plc acquired Full Circle to offer an offshore alternative to its highly reputable customer base. In the years following acquisition, trusted UK brands such as O2, Marks and Spencer, British Airways, Dixons Carphone and British Gas chose South Africa as their destination of choice.
Recognised in the following ways:
By the Mayor of Cape Town for job creation in 2015
By the Premier of the Western Cape and BPeSA WC in 2019 for his contribution in creating in excess of 30,000 jobs in the GBS sector
Under his leadership the business was awarded the “Global Top Employer” and the “African Service Provider” Awards at the 2018 Global Sourcing Awards.
Represented the industry at President Ramaphosa’s inaugural investment conference in 2018 on the subject of job creation in the sector.
Industry Board Director- Served on the BPeSA WC board until 2016.
2019 – Founder of shadow careers. 2020 – Co-Founder of Human Xperience™
Franco Cotumaccio
A deeply purpose-led human whose heart lies in developing and leading organisations and its people to achieve their fullest potential in a manner that creates harmony in value through the entire eco-system.
Managing Director of Capita South Africa in the years 2018 – 2020, having previously occupied the Finance Director position for three years.
Recognised by the industry body, BPeSA, as CEO of the year in 2019 and for creating the most jobs in the sector.
Under his leadership, Capita was the fastest growing GBS company in South Africa for 2018 and 2019. In addition to this, under his tenure, the UK’s most recognised and trusted brands chose Capita South Africa to manage significant portions of their customer base.
Noel was the Financial Controller of VISA’s mobile money acquisition in South Africa, Fundamo.
Headed up the finance function for a NASDAQ listed ERP Company, QAD Inc. in South Africa.
Worked in the HIV/AIDS research industry at the Kwa-Zulu Natal University Nelson R Mandela School of Medicine, where funds under his care were WHO, John Hopkins, PEPFAR and AACTG, amongst others.
Qualified as a CA (SA) in 2003 through Deloitte. Completed secondments for Deloitte in Australia and the United States.
Noel Carbutt
Founders’ vision, our evolution
Human Xperience was born from founders who helped pioneer and shape South Africa’s BPO and GBS sector, and who launched an award winning, outcomes-led impact sourcing programme that creates real jobs and real hope. Their lived experience of landing global operations, building capability at speed and delivering excellence with heart is the foundation we stand on.
Today we are growing the next evolution of HX™, carrying that vision forward through a holistic offering that supports the entire lifecycle. We help organisations land safely through Offshoring Solutions, start quickly and compliantly through HX™ GEM, our Global Employment Management and Employer of Record solution, strengthen leaders and culture through Leadership Development and bring the brand to life through Brand Experience. From first footprint to sustained scale, we align people, place and performance so teams feel proud to belong, customers feel the difference and operations deliver with confidence.
This is the HX™ promise, an operational assurance partner that unites strategy and humanity, enabling organisations to move from good to great while contributing to meaningful job creation and a thriving South African ecosystem.
Franco Cotumaccio and Noel Carbutt are visionary pioneers who helped shape South Africa’s global services industry and championed sustainable job creation at scale. With a shared belief in the power of people, purpose and opportunity, they built the foundation for Human Xperience (HX™), proving that operational excellence and human upliftment can coexist. Their legacy continues to inspire our commitment to build organisations where talent thrives, leaders grow and businesses expand with heart, confidence and meaningful impact.
Back to the HX team
Long-standing vision to play an active role in alleviating unemployment levels in South Africa through sustainable job creation.
Qualified as a lawyer in 1986 (BA, LLB)
UK Group Director, Budget Insurance 1992 – 2005. Part of a small team that moved to the UK to set up a burgeoning spin-off of the South African business.
First UK Contact Centre to set up in South Africa in 2003 - Led the company to successfully offshore and service their UK customers from Cape Town.
CEO Full Circle 2007 - Returned to South Africa and founded Full Circle, as a platform to position South Africa as the offshore destination for quality English speaking voice. Full Circle assisted companies such as Amazon, Bloomberg, Carphone Warehouse and many of the large BPOs to transition to South Africa, including Capita Group UK.
MD Capita SA - In 2012, Capita plc acquired Full Circle to offer an offshore alternative to its highly reputable customer base. In the years following acquisition, trusted UK brands such as O2, Marks and Spencer, British Airways, Dixons Carphone and British Gas chose South Africa as their destination of choice.
Recognised in the following ways:
By the Mayor of Cape Town for job creation in 2015
By the Premier of the Western Cape and BPeSA WC in 2019 for his contribution in creating in excess of 30,000 jobs in the GBS sector
Under his leadership the business was awarded the “Global Top Employer” and the “African Service Provider” Awards at the 2018 Global Sourcing Awards.
Represented the industry at President Ramaphosa’s inaugural investment conference in 2018 on the subject of job creation in the sector.
Industry Board Director- Served on the BPeSA WC board until 2016.
2019 – Founder of shadow careers. 2020 – Co-Founder of Human Xperience™
Franco Cotumaccio
A deeply purpose-led human whose heart lies in developing and leading organisations and its people to achieve their fullest potential in a manner that creates harmony in value through the entire eco-system.
Managing Director of Capita South Africa in the years 2018 – 2020, having previously occupied the Finance Director position for three years.
Recognised by the industry body, BPeSA, as CEO of the year in 2019 and for creating the most jobs in the sector.
Under his leadership, Capita was the fastest growing GBS company in South Africa for 2018 and 2019. In addition to this, under his tenure, the UK’s most recognised and trusted brands chose Capita South Africa to manage significant portions of their customer base.
Noel was the Financial Controller of VISA’s mobile money acquisition in South Africa, Fundamo.
Headed up the finance function for a NASDAQ listed ERP Company, QAD Inc. in South Africa.
Worked in the HIV/AIDS research industry at the Kwa-Zulu Natal University Nelson R Mandela School of Medicine, where funds under his care were WHO, John Hopkins, PEPFAR and AACTG, amongst others.
Qualified as a CA (SA) in 2003 through Deloitte. Completed secondments for Deloitte in Australia and the United States.
Noel Carbutt
Long-standing vision to play an active role in alleviating unemployment levels in South Africa through sustainable job creation.
Qualified as a lawyer in 1986 (BA, LLB)
UK Group Director, Budget Insurance 1992 – 2005. Part of a small team that moved to the UK to set up a burgeoning spin-off of the South African business.
First UK Contact Centre to set up in South Africa in 2003 - Led the company to successfully offshore and service their UK customers from Cape Town.
CEO Full Circle 2007 - Returned to South Africa and founded Full Circle, as a platform to position South Africa as the offshore destination for quality English speaking voice. Full Circle assisted companies such as Amazon, Bloomberg, Carphone Warehouse and many of the large BPOs to transition to South Africa, including Capita Group UK.
MD Capita SA - In 2012, Capita plc acquired Full Circle to offer an offshore alternative to its highly reputable customer base. In the years following acquisition, trusted UK brands such as O2, Marks and Spencer, British Airways, Dixons Carphone and British Gas chose South Africa as their destination of choice.
Recognised in the following ways:
By the Mayor of Cape Town for job creation in 2015
By the Premier of the Western Cape and BPeSA WC in 2019 for his contribution in creating in excess of 30,000 jobs in the GBS sector
Under his leadership the business was awarded the “Global Top Employer” and the “African Service Provider” Awards at the 2018 Global Sourcing Awards.
Represented the industry at President Ramaphosa’s inaugural investment conference in 2018 on the subject of job creation in the sector.
Industry Board Director- Served on the BPeSA WC board until 2016.
2019 – Founder of shadow careers. 2020 – Co-Founder of Human Xperience™
Franco Cotumaccio
A deeply purpose-led human whose heart lies in developing and leading organisations and its people to achieve their fullest potential in a manner that creates harmony in value through the entire eco-system.
Managing Director of Capita South Africa in the years 2018 – 2020, having previously occupied the Finance Director position for three years.
Recognised by the industry body, BPeSA, as CEO of the year in 2019 and for creating the most jobs in the sector.
Under his leadership, Capita was the fastest growing GBS company in South Africa for 2018 and 2019. In addition to this, under his tenure, the UK’s most recognised and trusted brands chose Capita South Africa to manage significant portions of their customer base.
Noel was the Financial Controller of VISA’s mobile money acquisition in South Africa, Fundamo.
Headed up the finance function for a NASDAQ listed ERP Company, QAD Inc. in South Africa.
Worked in the HIV/AIDS research industry at the Kwa-Zulu Natal University Nelson R Mandela School of Medicine, where funds under his care were WHO, John Hopkins, PEPFAR and AACTG, amongst others.
Qualified as a CA (SA) in 2003 through Deloitte. Completed secondments for Deloitte in Australia and the United States.
Noel Carbutt